About Us
Our
Story
Get to Know Us
Med-Tech Support Services is a family owned and operated biomedical equipment business that has served the Midwest for two generations. We support public and nonprofit healthcare organizations, surgery and procedural centers, laboratories, medical offices, veterinary clinics and organizations, and select dental practices.
Our experience navigating healthcare requirements, accreditations, and compliance helps us meet the specific needs of our customers. We’ve worked hard to be known as a reliable biomedical equipment maintenance and repair partner in Grand Rapids, with services extending throughout Michigan, including the Upper Peninsula, and Northern Indiana.
What truly sets Med-Tech Support Services apart is their commitment to customer satisfaction. They understand the critical role our equipment plays in delivering quality patient care, and they go above and beyond to help us operate smoothly. Their professionalism and expertise give us peace of mind, knowing that our equipment is in capable hands.
KOURTNEY QUINN, SURGICAL SUPERVISOR
CENTER FOR PLASTIC SURGERY
You care for so many others. It’s our job to care for YOU.
We respect our customers and work to provide a collaborative, transparent experience. Our values, combined with our processes, help customers feel reassured, supported, and secure in choosing Med-Tech as their biomedical equipment partner.
We are known for our expertise in medical equipment repair, biomedical equipment repair, surgery center equipment service, and veterinary equipment support.
Team
Dedication. Expertise. Passion.
We are a team of experienced, client-focused medical technology experts. We are pleased to meet you and look forward to helping you serve your patients better now and in the future.
Chad Mann
Owner and President
Meet Chad, the President and Owner of Med-Tech Support Services Inc. With more than two decades of experience repairing and maintaining medical equipment, Chad has overseen all aspects of the organization since 2014. Under his leadership, Med-Tech has become known for trust, reliability, and exceptional service.
Chad emphasizes strong client relationships and practical solutions tailored to the needs of each healthcare facility. His knowledge and dedication make him a trusted resource for healthcare providers seeking to improve equipment performance and reliability.
Outside of work, Chad enjoys spending time with his wife, watching their child swim or play tennis, and unwinding on the golf course.
Susan Pete
Business Manager
Sue is a seasoned healthcare leader with a strong background in nursing and a commitment to innovation, communication, and smooth operations within Med-Tech. Her operational experience and empathetic approach help nurture customer relationships and support Med-Tech’s continued growth.
Sue’s strategic vision centers on improving service delivery through efficient processes and practical equipment solutions. She excels in process improvement and strategic planning, with experience leading and supporting initiatives that enhance service delivery and customer satisfaction.
Beyond her professional achievements, Sue is a devoted mother and enthusiastic soccer fan who actively coaches a local girls’ high school team.
Doug Nowiski
Service Technician
Doug is a seasoned professional with more than a decade of experience in customer service, senior management, and team leadership. With strong problem-solving skills and mechanical aptitude, Doug thrives in high-pressure environments and brings adaptability, attention to detail, and clear communication to every customer interaction.
Doug’s career began in the culinary arts, where he developed the ability to understand complex challenges, lead teams, and work efficiently under pressure. His blend of creativity, technical skill, customer focus, and leadership experience makes him a valuable asset to the Med-Tech team.
In his free time, Doug enjoys spending time with his wife, being outdoors, and playing video games.
Tim Beute
Service Technician
Tim is a seasoned biomedical repair expert with more than three decades of experience, specializing in anesthesia equipment and medical device maintenance. As a Service Technician at Med-Tech Support Services since 2016, he repairs and installs medical devices onsite, conducts preventative maintenance, and assists clients with equipment management.
Tim’s technical skill is matched by his customer-focused approach. Customers know him for his calm, reassuring presence and his ability to pinpoint complex issues behind medical equipment problems.
Beyond work, Tim enjoys culinary adventures with his wife, exploring new cuisines, and spending time with his family and fur kids.
Tyler Ergang
Service Technician
Tyler is a service technician known for his strong work ethic and engaging personality. He brings curiosity, efficiency, and attention to detail to every task. Tyler specializes in biomedical equipment and electronics, with a strong understanding of medical equipment and diagnostics.
He excels in diagnosing and resolving performance issues and offering practical guidance on preventative maintenance and configurations that help optimize equipment performance.
In his free time, Tyler enjoys being outdoors with his wife and dogs, especially during hunting season.
Nolan Diekevers
Service Technician
Nolan is a valued member of the Med-Tech team, bringing a strong combination of technical aptitude and practical experience. With a background in pool maintenance for Grandville Public Schools, Nolan developed a hands-on understanding of equipment and machinery that he now applies to his work at Med-Tech. His technical mindset and practical approach make him a key asset to the team.
Outside of work, Nolan is passionate about lacrosse. He enjoys playing, discussing the sport, and sharing his latest insights and experiences.
Ashley Lang
Business Specialist
Ashley is an enthusiastic and energetic member of the Med-Tech team, bringing a diverse background in food service, hospitality, and purchasing. Her service-oriented mindset, proactive approach, and dedication to her work make her a valuable asset to the team.
Ashley’s focus on organization and relationship-building supports Med-Tech’s commitment to clear communication and dependable service.
Outside of work, Ashley enjoys socializing with friends, spending time with loved ones, and pursuing hobbies like scrapbooking, photography, reading, and exploring the outdoors.
FAQs
Here are answers to common questions when sourcing a medical equipment repair and preventative maintenance partner.
01
Do you sell or repair home medical equipment?
No. We only work with medical facilities and do not sell or repair home medical equipment.
02
What area(s) do you service?
We service all of Michigan, including the Upper Peninsula, and Northern Indiana. We are based in Grandville and regularly serve the Grand Rapids and West Michigan area.
03
What types of medical equipment do you repair?
We repair a wide range of medical and biomedical equipment, including tabletop sterilizers, patient monitors, electrosurgical units, exam tables, EKG machines, ultrasound machines, infusion pumps, syringe pumps, and select dental handpieces. For a full list of equipment we service, please click here.
04
How quickly can you help with equipment repairs?
We consider the urgency of the repair, the type of equipment, technician availability, and parts availability when scheduling service. Our team is committed to servicing your equipment as promptly as possible, especially when downed equipment is affecting daily operations or patient care.
05
Do you offer on-site repairs, bench repairs, or both?
We perform both on-site repairs and bench repairs for select equipment. Common bench repair items include tabletop sterilizers, patient monitors, EKG machines, and select dental handpieces. In some cases, we may visit your site and determine that a unit should be brought back to our shop for additional testing. When available and appropriate, our loaner equipment program can help reduce disruption while equipment is being serviced.
06
What warranties or guarantees do you provide for repairs?
Our labor is warrantied for 90 days. Parts warranties vary by manufacturer, and we honor applicable manufacturer warranties. Labor is not guaranteed when a part is purchased outside of Med-Tech.
07
How do you handle sensitive patient data during repairs?
Patient privacy is a top priority. Med-Tech technicians will not be present with a patient unless one of your staff members is present. If our technicians are exposed to patient information, which is unusual, they are trained to protect patients’ health information.
08
How are repair costs, labor, and replacement parts priced?
Our pricing is transparent and competitive. For many services, we provide detailed estimates after diagnosis that outline labor and any required replacement parts. Any additional charges will be communicated before work proceeds.
09
How do you schedule urgent medical equipment repairs?
If your repair need is urgent, we consider technician availability, equipment type, location, and the impact on your daily operations when scheduling service. Our goal is to help reduce disruption and get critical equipment back in service as promptly as possible.
10
Do you repair or sharpen medical instruments such as scissors and forceps?
Yes. We use an outside vendor for medical instrument sharpening and repair. Turnaround time depends on the vendor’s workload, the number of pieces, and the extent of damage.
Med-Tech has become our trusted partner for all our medical equipment repair needs. Their professionalism and expertise shine through in every interaction. Sue helped us refine our processes to streamline repair needs, which has made working with them so easy. We value their commitment to delivering exceptional service and would confidently recommend them to others in the healthcare industry.
DEB ARUNDEL
SENIOR CARE PARTNERS OF KALAMAZOO