Privacy Policy

Effective Date: June 1, 2026
Business Name: MED- TECH SUPPORT SERVICES INC

MED- TECH SUPPORT SERVICES INC respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, request service, schedule an appointment, or communicate with us by phone, email, web form, or SMS/text message.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Business or organization name
Phone number
Email address
Service address or location information
Equipment information
Appointment or service request details
Messages, questions, or other information submitted through our website or provided during communications with our staff

We may also collect basic website usage information, such as browser type, device type, pages visited, referral source, and similar analytics information.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries
Schedule service appointments
Provide equipment service, repair, and support
Communicate appointment details and technician arrival information
Request information needed to complete scheduled service
Provide updates related to equipment service requests
Maintain customer records
Improve our website, service process, and customer communications
Comply with legal, regulatory, or operational requirements

MED- TECH SUPPORT SERVICES INC does not sell, rent, share, or disclose SMS consent, mobile phone numbers, or SMS communication data to third parties or affiliates for marketing or promotional purposes.

3. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from MED- TECH SUPPORT SERVICES INC, we may send SMS/MMS messages related to your equipment service requests, appointment scheduling, technician arrival updates, service changes, and equipment-related updates.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for more information or assistance.

Providing SMS consent is not a condition of purchasing goods or services from MED- TECH SUPPORT SERVICES INC.

4. SMS Consent and Data Sharing

SMS consent is used only for communications from MED- TECH SUPPORT SERVICES INC related to the purposes described above.

We do not sell, rent, or share SMS consent, mobile phone numbers, or SMS communication data with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers only as needed to operate our business, provide services, maintain customer communications, process website form submissions, support appointment scheduling, or comply with applicable laws.

These service providers are not permitted to use your information for their own marketing purposes.

5. How We Obtain Consent

We may obtain SMS consent when you:

Submit a website form that includes your phone number and SMS consent selection
Request service or appointment updates by text
Provide consent verbally over the phone
Provide consent during an in-person interaction
Initiate a text message conversation with us

When consent is obtained verbally, our staff may explain that messages may relate to equipment service requests, appointment scheduling, technician arrival updates, service changes, and equipment-related updates. Staff may also inform you that message frequency varies, message and data rates may apply, and that you can reply STOP to opt out or HELP for assistance.

6. Website Forms

When you submit a form through our website, we collect the information you provide so we can respond to your inquiry, schedule service, provide support, and communicate with you regarding your request.

If a form includes an SMS consent checkbox, checking the box confirms that you agree to receive text messages from MED- TECH SUPPORT SERVICES INC for the stated service-related purposes.

7. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve performance, and maintain website functionality.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Information Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

9. Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business operations.

10. Your Choices

You may contact us to request that we update, correct, or remove certain information, subject to our legal and operational recordkeeping requirements.

To stop receiving text messages, reply STOP to any text message from us. For assistance, reply HELP or contact us directly.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Children’s Privacy

Our services are intended for businesses, organizations, and adults seeking medical equipment service and support. Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy, our communications practices, or your information, contact us at:

MED- TECH SUPPORT SERVICES INCMed-Tech Support Services, Inc.

3404 Busch Dr SW STE D
Grandville, MI 49418

service@Med-TechSupport.com
T: 616.459.3425
Toll Free: 1.800.430.9956
F: 616.459.3955